Why E Care Community is different
Personalised, flexible home care across Clacton, Colchester & Tendring. From 30-min visits to 24-hour care. Book your free home care assessment today.
Carers spend the full amount of time with you
Their travelling time is not taken out of your care visit and we monitor the time they are at each visit by requesting carers log in and out of each call with our digital rostering system.
You are always in control
If you wish to alter your care timings or visit day we will do our very best to accommodate this as soon as possible.
We are responsive
As soon as we know about an issue or a problem we are dealing with it.
We believe in being advocates for our clients
We are passionate about ensuring our clients are advocated for when they go into hospital or when dealing with community services.
Our Specialists
Charles Cross
DirectorCharles Cross is the Director of E Care, a leading private home care provider delivering personalised domiciliary care services across Essex. With a deep commitment to innovation in social care, Charles is passionate about improving outcomes for individuals and families through modern, person-centred care solutions that help people remain independent in their own homes.
Before joining E Care in 2024, Charles built a successful career in the financial advisory and insurance sector. He holds a BSc in Economics from the University of Nottingham and brings a strategic, analytical approach to business growth and service development.
Charles is an active member of the Academic Health Science Network, where he supports start-ups and scale-ups focused on HealthTech innovations. His dedication to advancing care quality and technology-led solutions was recognised in 2021 when he received the Care Innovator Award from Home Care Insight. Under his leadership, E Care transitioned to a fully digital care planning and management platform in 2020, enhancing service transparency, efficiency, and client outcomes.
Charles continues to lead E Care with vision and purpose, ensuring our services across Tendring, Colchester, and the wider Essex region meet the evolving needs of our communities.
charles.cross@ecare-community.co.uk
Rebecca Hassan
Registered ManagerRebecca joined E Care as our Registered Manager in 2024, bringing dedication, drive, and a strong background in social care to the team. Since entering the care sector, she has demonstrated exceptional growth, progressing through various roles with professionalism and compassion.
Her commitment to continuous development is evident in her achievements—having successfully completed both Level 2 and Level 3 Diplomas in Health and Social Care. Rebecca is currently furthering her expertise by studying for her Level 5 Diploma in Leadership and Management for Health and Social Care, preparing her to take an even greater role in shaping the future of care delivery in Essex.
Rebecca's leadership and passion for high-quality, person-centred care help ensure that our services across Tendring, Colchester, and beyond consistently exceed expectations.
rebecca.hassan@ecare-community.co.uk
Fiona Hogg
Operations ManagerFiona serves as our Operations Manager at E Care, bringing over two decades of invaluable experience in adult social care. Her impressive career spans a variety of leadership and frontline roles, including Community Support Facilitator, Inclusion Worker, Service Lead, Locality Coordinator, and Area Business Manager/Registered Manager. This wide-ranging experience enables Fiona to oversee operations with deep insight and strategic vision.
Highly passionate and committed to continuous personal and professional development, Fiona takes pride in everything she does. Her leadership is rooted in a strong belief in delivering high-quality, person-centred care, and she works tirelessly to support and empower her team to achieve excellence.
Fiona has extensive experience supporting adults with learning disabilities, complex needs, and elderly individuals, as well as managing regulated frontline services. Her outstanding ability to develop services and lead high-performing teams was formally recognised in 2019, when the service she managed was rated Outstanding overall by the Care Quality Commission (CQC).
As Operations Manager, Fiona plays a crucial role in ensuring our home care services across Tendring, Colchester, and the wider Essex area are delivered safely, compassionately, and to the highest standards.
fiona.hogg@ecare-community.co.uk
What Our Service Users Say About Us
Just to say a very big “Thank you” for all you did yesterday cleaning the hallway. It was very much appreciated.
MB Service Users FamilyVery many thanks for your care and support for dear mum over the last year. I could not have survived without you. I felt part of a team and it is sad that it now has to end, but mum has to have that bit more for her safety and wellbeing. I shall retain fond memories of a good working relationship.
DH Service Users FamilyThank you for making me look so lovely in my Easter bonnet Lots of Love.
MGService UserWe can never thank you enough for enabling dad to continue to live at home and for responding so quickly so that he could go home to die, our heartfelt thanks.
FPService Users FamilyJust to say a very big “Thank you” for pulling out all the stops to help mother and stepfather over the last few days, it was very much appreciated.
MBService Users FamilyMany thanks for the card and wreath sent in loving memory of Mr N. He always enjoyed the company of the sitter/carer provided by your care company. Also many (belated) thanks for the lovely Christmas hamper.
JNService Users FamilyWhat a lovely surprise and thank you all so very, very much for the beautiful and extremely thoughtful present. Tears were shed and continue to be shed every time I look at the lovely photos which is at least once a day.
MBService Users FamilyI would like to thank all of your at E-Care for the care and attention you gave to my wife B and the friendly manner in which it was given. I appreciate that you have a difficult and demanding job and you have displayed a lot of patients with us. It was particularly difficult over the last two days B was at home and carer S and carer J help was greatly received. I did appreciate seeing carers S,J and T at the funeral and at the gathering at the wake after the committal.
DMService Users FamilyThank you for your kind wishes, flowers and support while i have been ill. Can’t wait to come back and be part of a lovely team.
ACStaff MemberThank you for my great time working for E-Care and the many memories gained.
MMEx Staff MemberThank you for the card and beautiful flowers, keep up with the good work.