If you would like to start receiving our care at home services, the first step is for us to come to your home to meet you and to discuss your needs in more detail and undertake a home care assessment.
We come to see you at home before care starts. This is important so that we can find out exactly what support you need and work with you to plan how to provide this support in the best way possible. The assessment process is very thorough and involves asking lots of questions about you, your current situation and your preferences. It is usually a good idea to have a relative or friend, someone who knows you well, to be present as well. It is also a good opportunity to ask any questions that you may have.
We treat all information given to us in strict confidence and we will only share information with others with your permission. We are registered data controllers and comply with the data protection act.
The assessment process also includes a risk assessment of your home and this is so that we can identify any potential hazards that could pose a risk to you or our carers.
Once we have completed the assessment, all the information gathered is put together into a care plan which we will ask you to check and sign prior to care starting so we know that you are happy with it. The care plan is the main document that carers refer to in order to ensure that you receive exactly the care that you want, delivered in exactly the right way. If you would like to make any changes to the care plan that is absolutely fine just contact the office and we can amend it straight away.
All you need to do now is let us know when you would like your care to start and we will arrange it for you.
Once care starts you will receive a rota each week to let you know the exact timings of your calls and which carer will be visiting you.
As time goes on you may wish to alter the type and timings of care that you receive. We take pride in being very responsive to any changes required and will endeavour to get these in place as quickly as possible to ensure that you are receiving the care and support that you need at all times.
Once your care starts we will undertake regular reviews to ensure that we are delivering the right care for you. We welcome feedback from our clients at any time and we really want to know your opinion on whether our service is meeting your needs. If there are things that need altering then we will ensure these are done as soon as possible.
Please Contact Us if you would like any more information about starting care.
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